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    Cancellation and Refund

    Cancellation and Refund

    Cancellation and Refund Policy | Kerala & Thailand Natural Latex Mattresses

    RK SLEEP COMFORT PRODUCTS believes in helping its customers as much as possible. We follow a liberal cancellation and refund policy to provide a hassle-free shopping experience. Our goal is to ensure complete satisfaction with every purchase.

    Order Cancellation Policy

    • You may request a cancellation within 7 days of placing the order. However, if the order for Kerala & Thailand natural latex mattresses or any other product has already been processed or shipped, cancellation may not be possible.
    • For bulk orders or customized mattresses, cancellation requests must be made before production begins. Once manufacturing starts, we cannot process cancellations.
    • If an order is canceled before shipment, we will issue a full refund to the original payment method.
    • In cases where cancellation is not possible, customers can still initiate a return as per our refund policy.

    Refund and Replacement Policy

    • We do not accept cancellations for perishable items like flowers, food, or edibles. However, if the Kerala & Thailand natural latex mattresses or any other product is defective or of poor quality, we offer a refund or replacement after verification.
    • If you receive a damaged or defective mattress, report it to our Customer Service team within 7 days. Our team will verify the issue, and if approved, we will process a replacement or refund.
    • If the received product does not match its description on the website or fails to meet your expectations, notify us within 7 days. After review, we will take appropriate action under our cancellation and refund policy.

    Warranty Claims

    • Certain products, including Kerala & Thailand natural latex mattresses, come with a manufacturer’s warranty. If you experience issues related to quality, durability, or performance, contact the manufacturer directly for assistance.
    • Warranty claims must be supported with a valid invoice and photographic evidence of the defect.

    Refund Processing Time

    • If a refund is approved, the process typically takes 6-8 business days. The amount will be credited to the original payment method.
    • If a refund is delayed beyond 8 days, customers can contact our support team for an update.

    At RK SLEEP COMFORT PRODUCTS, we are committed to customer satisfaction. If you have any concerns about your Kerala & Thailand natural latex mattress, feel free to reach out to our Customer Service Team for assistance.