Return Policy
At Relaxon Mattresses, we prioritize your satisfaction. If you’re not fully satisfied with your 100% Kerala & Thailand natural latex mattress or any other product, our refund policy ensures a hassle-free return process. We are here to make sure your experience is as smooth as possible.
How to Request a Refund for Your Mattress
If you’re unhappy with your purchase, you can request a refund within 30 days of delivery. Contact our customer support team at info@relaxonmattresses.com or call us at +91 9885498076. We’ll guide you through the process and make the return simple and fast.
Eligibility for a Refund on Your 100% Kerala & Thailand Natural Latex Mattress
To qualify for a refund, the mattress must be unused and in its original, sealed packaging. We cannot process a refund for opened or used mattresses due to hygiene and safety reasons. However, if you face any issues, we will help you find the best possible solution.
Refund Process
Once we receive your returned mattress, we will inspect it to ensure it meets the refund criteria. After approval, we will process your refund within 7-10 business days. The amount will be credited to your original payment method. Please note that shipping costs are non-refundable. If the return is due to an error on our part, we will cover the return shipping fees.
Exchanging Your 100% Kerala & Thailand Natural Latex Mattress
If you prefer to exchange your mattress for a different size or model, we are happy to help. Contact our customer support team to initiate the exchange process, and we’ll assist you in finding the perfect mattress.
Our Satisfaction Guarantee with 100% Kerala & Thailand Natural Latex Mattresses
We believe in offering premium products, including our 100% Kerala & Thailand natural latex mattress. Our goal is for you to be completely satisfied with your purchase. If you have any questions or concerns, feel free to reach out. We’re always here to assist you.
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