At Relaxon Mattress, a brand owned and operated by Sabro Industries, customer satisfaction is of utmost importance. As a leading mattresses store in India we take pride in our quality range of products. However, owing to the hygienic nature of mattresses, the following conditions outlined must be satisfied in order to process a return request.
1. Conditions of an Eligible Return
You may instigate a request for a return if:
- The item received is either damaged, defective or is an incorrect product.
- There are structural, stitching, or material faulty layers in the manufactured mattress.
- The issue is raised within 48 hours of delivery with supporting documents like pictures or videos.
In order to process a return, the following must be satisfied.
- The mattress must be in unused condition, along with the packaging and documents provided.
- Products with signs of being used, dirty, stained, or improperly handled will not be entertained.
2. Situations where the item cannot be returned
The following conditions will be the reason for a return not to be processed:
- Wrong size or comfort level chosen.
- The subject may feel the mattress to be too firm, or too soft, and not be able to stand subjectively.
- Mattresses created in custom, made to order, or modified form.
- Damages caused by misuse of the item, inappropriate keeping, or by relocation by a third party.
3. Process and Resolution of Returns
- After a return request is accepted, Relaxon Mattress the leading mattresses store in India, will schedule a pick up of the item.
- For any valid returns, the customers are entitled to a full refund, as well as a replacement mattress.
- Eligible returns will be fully managed Relaxon Mattress so to make the process as seamless as possible.
- The return policy is engaged so that product standards are maintained, whilst also ensuring that the customers are treated fairly.
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